Contact information

Contact Information Policy

1. Collection of Contact Information
SPIRE CANDLE collects your contact information when you:

  • Register for an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us for support or inquiries
  • Participate in surveys, contests, or promotions

The contact information we collect may include:

  • Full Name
  • Email Address
  • Phone Number (including WhatsApp)
  • Shipping and Billing Address

2. Purpose of Use
We use your contact information for the following purposes:

  • To process and fulfill your orders
  • To send order updates and delivery notifications
  • To respond to your queries or support requests
  • To send promotional content, newsletters, or product updates (only if you have opted in)
  • To notify you of changes to our terms, policies, or services

3. Storage and Security
Your contact details are stored securely on encrypted servers and are only accessible by authorized personnel. We implement industry-standard security measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

4. Sharing of Information
We do not sell or rent your contact information to third parties. Your information may only be shared with:

  • Delivery partners (for shipping your order)
  • Payment gateway providers (for payment processing)
  • Legal authorities (when required by law)

All partners are required to comply with data protection regulations and maintain the confidentiality of your information.

5. Communication Preferences
You can manage your communication preferences anytime:

  • Unsubscribe from marketing emails via the unsubscribe link
  • Contact us to opt out of WhatsApp or SMS updates

6. Accuracy and Updates
It is your responsibility to ensure the contact information provided is accurate and current. You may update your information by logging into your account or by contacting our support team.

7. Retention of Data
We retain your contact information as long as it is necessary to fulfill the purposes described above, unless a longer retention period is required by law.

8. Contact Us
If you have any questions or would like to update, delete, or restrict the use of your contact information, please reach out: